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Amy Cannady Studio
FREQUENTLY ASKED QUESTIONS
The Amy Cannady Studio team is here to make purchasing art online a great experience. If you cannot find the answer to your question in the information below, it will be our pleasure to answer your question directly. We have a very responsive team, and if we are not available immediately, we will get back to you within 24 hours.
WHAT IS YOUR SHIPPING POLICY?
Shipping is guaranteed within 7 working days from the date your order is received.
3 dimensional Limited Editions (those framed, or printed on 3 dimensional substrates such as acrylic or wood) and original paintings will be properly protected and shipped in appropriate crating for delivery by FedEx or UPS ground.
2 dimensional Limited Editions will be gently rolled in a sturdy shipping tube, delivered by UPS.
All artwork is insured. In the unlikely event that your package arrives and the box is damaged, follow these easy steps:
1 - Before opening the package YOU MUST PHOTOGRAPH the damaged package.
2 - Open the package to see if the work has been damaged (rarely is this the case).
3 - If the painting or print is damaged, please photograph the artwork, forwarding the photos to studio@amycannady.com.
NOTE: Every original work of art is photographed before and after it is packaged and prior to shipment to you.
SHIPPING FEES
All shipping fees are pre-calculated in US dollars. All foreign clients will be responsible for paying any applicable tax and duty upon receipt of artwork.
RETURNS
We offer a 30-day money back guarantee if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in the original packaging, undamaged. The return shipping cost is at the customer’s expense; customer must insure artwork for return.
CUSTOM ORDERS
Custom Orders are welcome. Please contact us through the website and we will be happy to determine how we may assist. Arrangements can be made for pick up at the Bluffview Studio in Dallas.
Shipping Day at the studio
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
We offer a 30-day money back guarantee if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in the original packaging, undamaged. The return shipping cost is at the customer's expense: customer must insure artwork for return.
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
In all of my artwork I use the finest materials. Each giclee (digital archival print) is created using high resolution scans and the Roland wide format printers exclusively use archival inks on archival paper or canvas. For the ECO-FRIENDLY, bamboo paper is an option. The paper, while white, has a hint of warmth and richness and is Amy's favorite paper.
