FREQUENTLY ASKED QUESTIONS
The Amy Cannady Studio team is here to make purchasing art online a great experience. If you cannot find the answer to your question in the information below, it will be our pleasure to answer your question directly. We have a very responsive team, and if we are not available immediately, we will get back to you within 24 hours.
WHAT IS YOUR SHIPPING POLICY?
Shipping is guaranteed within 7 working days from the date your order is received.
2 dimensional Limited Editions (just the print) will be gently rolled in a sturdy shipping tube, delivered by UPS.
3 dimensional Limited Editions (stretched canvas, framed work, or 3 dimensional substrates such as acrylic or wood) and original paintings will be properly protected and shipped in appropriate crating for delivery by FedEx or UPS ground.
All artwork is insured. In the unlikely event that your package arrives and the box is damaged, follow these easy steps:
1 - Before opening the package YOU MUST PHOTOGRAPH the damaged package.
2 - Open the package to see if the work has been damaged (rarely is this the case).
3 - If the painting or print is damaged, please photograph the artwork, forwarding the photos to firstname.lastname@example.org.
NOTE: Every original work of art is photographed before and after it is packaged and prior to shipment to you.
All shipping fees are pre-calculated in US dollars. All foreign clients will be responsible for paying any applicable tax and duty upon receipt of artwork.
We offer a 30-day money back guarantee if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in the original packaging, undamaged. The return shipping cost is at the customer’s expense; customer must insure artwork for return.
Custom Orders are welcome. Please contact us through the website and we will be happy to discuss your needs.
Arrangements can be made for pick up at the Bluffview Studio in Dallas.
ABOUT GICLEES (LIMITED EDITIONS)
Each original painting is digitized using a Better Light Digital Scanback Camera or Cruse Flatbed Scanner. This process creates a 250-300 MG digital file to which Amy and a color specialist make any corrections necessary in insure reproduction accuracy. The resulting high density digital image is used to produce the giclee on Roland wide format printers exclusively using archival inks on archival paper or canvas. Paper giclees must be framed under glass, while canvas giclees need not. For the ECO-FRIENDLY, bamboo paper is an option.
The giclee digital reproduction system used by Amy Cannady Studio is an absolute state-of-the-art printmaking process. Amy’s prior experience in the graphic design industry insures her collectors an excellent art reproduction. Giclee inks are virtually identical in color to the original paints and produce works of superior quality. Excellent giclee reproductions are owned and exhibited by museums worldwide, including The Museum of Modern Art (MOMA, New York), The National Gallery of Canada and the Louvre in Paris, France.
Editions are limited to 250 per size offered of the original.
Amy personally signs and numbers each Giclee.
Giclees are priced per square inch.
SIZING, FLEXIBILITY and LIMITS
A collector or professional may order a giclee in the exact size required for their needs. All sizes offered have been calculated for you, maintaining the correct proportion in relationship to the original.
PAPER GICLEES may be produced with dimensions of up to 42” by 80”. (44“ wide paper is used.)
CANVAS GICLEES can be produced with dimensions available up to 72” by 240.”